Requirements :- 3-4 years of experience working with the Salesforce platform.- Proficiency in troubleshooting and resolving issues within Salesforce process builders, workflows, and Apex Triggers.- Strong analytical and problem-solving skills.- Knowledge of Salesforce-managed packages.- Ability to work independently.- Excellent communication skills and ability to collaborate with cross-functional teams.- Quick learner with the ability to adapt to new technologies and processes rapidly.Responsibilities :- Troubleshoot logic within Salesforce process builders, workflows, and Apex Triggers.- Assist with configuring and maintaining the 360 SMS managed package for mass text scheduling.- Provide timely resolution to production issues and escalate complex problems as needed.- Collaborate with internal teams to understand business requirements and translate them into technical solutions.- Document processes, procedures, and solutions for future reference.- Work independently to handle production support tasks and minimize reliance on the core team.Will be a plus :- Salesforce certification(s) such as Salesforce Administrator or Salesforce Developer.- Experience with mass text scheduling or similar functionalities.- Previous experience in production support or similar roles.We Offer :- US and EU projects based on advanced technologies.- Competitive compensation based on skills and experience.- Annual performance appraisals.- Remote-friendly culture and no micromanagement.- Bonuses for recommendations of new employees.- Bonuses for article writing, public talks, other activities.- 15 vacation days, 10 national holidays,sick leaves.- Udemy unlimited training account.- Free webinars, meetups and conferences organized by Svitla.- Fun corporate celebrations and activities.- Awesome team, friendly and supportive community!