Job Description - New Car Sales Manager (MER000369W)
Description
The Mercedes-Benz Manhattan New Vehicle Sales Manager is responsible for maximizing vehicle sales through prospect management and development, lead channeling, sales support and marketing relations. Provide a superior customer experience while training, coaching, mentoring and full accountability of sales team on a daily basis.
Qualifications Provide Mercedes-Benz customers the best purchasing experience aligning with MBM's mission statement. Sales manager is responsible for the culture, training, mentoring, developing and ensuring accountability of team's sales consultants. Weekly scheduling of sales team and approval of hours in payroll system. Sales Consultant performance reviews and management on a quarterly basis, monthly monitoring of performance objectives to ensure sales teams is hitting minimum standard of 11 vehicles per month. Sales Consultants utilizing Next Up faithfully as the program is designed. Responsible to hit monthly variable new car plan profitability and sales volume. Responsible for monitoring/guiding Customer Relations Management from initial contact through delivery. Unsold traffic follow up of prior day's business - phone and/or showroom leads. Ensure that Momentum/Tekion & Auto Alert are utilized properly, clearly defined notes entered by consultants and its benefits maximized to ensure MBM lease retention greater than 40% per month. All prospects entered into Momentum/Tekion system in real-time. Responsible to greet/qualify prospects and to introduce salesperson on sales floor. Coordinate financial transactions between sales associates, desk manager, clients and lenders. Develop, enhance and manage relationships by properly working with sales consultants. Coordinate the transfer of customers with salespeople using a defined turnover process. Verify that all transaction information is compliant with MBM procedures, state, and local laws. Conduct all transactions according to MBM Core Values and Integrity Code and Sales Audit Compliance requirements. Log deals on Quickbase, ensure sold vehicles are placed on hold and removed if cancelled, deposit are taken on all deals/orders and full accountability of setting up proper deal jacket for F&I turnover to include signed buyers order, deposit, LAP, Fleet, Export, etc., signed build to order forms for ordered vehicles Ensure Department's MMC total activation rate is at 90% or greater as indicated on MBUSA's Netstar reporting system Ensure New Car Sales 5 Star review objective is achieved. Responsible for monitoring the sales consultant participation in Podium reviews and ensuring each Sales Consultant receives 3 or more 5 star Provide on a regular basis new vehicle configurations to Inventory Manager Pay close attention to new vehicles aged over 180 days. Submit High Risk deals for compliance approval PRIOR to printing Buyers Order or delivering vehicle. Handle customer complaints/issues in their entirety. Maintain a clean and safe work area. Achieve an Effortless Experience for both internal and external customers and employees The pay range for this position $200,000 - $220,000. Also Incentives for Variable Compensation.
Qualifications
High School Diploma (GED) or equivalent work experience. 3- 5 years proven track record in high-end luxury vehicle sales management. Must be able to work Saturdays Work Holidays when required Must be able to commute to/from the Mercedes-Benz Manhattan dealership in New York City Must be able to withstand physical requirements of the position Must have valid driver's license Organization Primary Location Organization Mercedes-Benz Manhattan, Inc. Primary Location United States of America-New York-New York Work Locations 770 11th Avenue 770 11th Avenue New York 10019
