Otc Manager

Lead a team between 20 / 30 people managing the Collections and Billing processes across 7 LATAM countries.- Manage a multi-tiered management structure of 20-30 individuals- Managing Team Performance (set up targets and KPIs, monitor performance, support people evolution)- Identifying training and development needs and building training / coaching plan in collaboration with Training specialist- Leading the team through the implementation of new processes, tools, and best practices- Work on succession planning, identifying high potentials in the team and developing these into higher profile roles- Manage relationships with countries : Business stakeholders; Finance Business Partners, Middle Office.- Manage relationships with teams in the Shared Service Centre - Middle Office, Record to Report & Purchase to Pay- Hands-on assistance in analysis and resolution of escalations (ad hoc), with subsequent follow through of root-cause analysis and implementation of preventive measures- Contribute to a culture of continuous improvement to processes- Implement a culture of ownership & customer service- Implement a culture of continuous learning- Own & execute the process controls