Plan Chevrolet Contact Center Supervisor

General Motors is committed to leading the industry transformation toward a future with Zero Accidents, Zero Emissions and Zero Congestion. Today, we are in the midst of a transportation revolution and we have the ambition, talent and technology to pave the way to a safer, better and more sustainable world. As an open and inclusive company, we are also creating an environment where everyone feels welcome and valued. We are always looking for talents that encourage us to go further and want to put our purpose into action.
Come to General Motors South America and be part of the team.
Plan Chevrolet Argentina Contact Center Supervisor The Argentina Plan Chevrolet Contact Center Supervisor is responsible for leading the customer experience (CX) strategy for the Savings Plan Contact Center located in Buenos Aires, Argentina, focused on delivering a world-class experience to our customers and excel in every moment that matters. It´s responsible for engaging with vendors and internal stakeholders to prepare our advisors and meet the needs of our clients.
This person has the continued ability to solve problems, analyze data, and lead the team in execution. This leader will follow GM's behaviors to win lifelong customers, help build our brands, support innovative technologies in our vehicles, serve our local communities and help build the most valued automotive company.
This position requires someone with strategic agility, customer focus and results orientation, capable of leading and influencing others by building strong relationships. It´s a leader willing to learn and promote change to help us achieve business results.
Responsabilities: Implement GM strategy/align to Plan Chevrolet Business needs
Monitoring and implementation of projects
Searches for changes and improvements
Ensure the supplier's actions, in accordance with the contract and GM strategy
Monitoring of critical cases, looking for opportunities for improvement
Lead and motivate team members to achieve and exceed standards
Budget execution, seeking cost reduction and aligning purchasing processes

#J-18808-Ljbffr