About the team The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.
About this role As a Product Designer on the Contact Center team, you will help us as we aim to make business communications easier for our customers. You will work closely with other Designers, Product Manager(s), and Engineering peers in your product area as well as other cross-functional partners. You will take ownership of small-to-medium sized projects, work independently, proactively seek out feedback, and start to take on leadership opportunities when opportunities arise within your product area.
What you'll do…
Design impactful solutions that balance vision, execution, speed, and business potentialThoughtfully craft product experiences, from initial conception through implementationWork closely alongside your Engineering partners to ensure the initial vision shipsPartner with Product, Data, Customer Support, Customer Success, and Sales to understand our many customer needs and how they integrate Dialpad into their workflowWork with Marketing to identify innovative ways to share great stories throughout the user lifecycle within the product, help documentation, and other supporting channelsMake suggestions to evolve our brand language and design system that are intuitive, practical, and convergentContribute to your product area's roadmap, suggesting improvements and innovative ideas based on research you conductKnowledge, Skills, and Abilities:
Excellent communication (verbal and written) and presentation skillsKeep discussions on-track and focused on delivering actionable next stepsConsistently leverages knowledge of your product area, competition, and our customers to make decisionsAble to work autonomously, but check in regular and raise your hand when you need helpAbility to balance effort versus rewardAbility to design full experiences—not just interfacesStrong visual design skillsAbility to design thoughtful experiences that anticipate user needs and proactively seeks to address themAbility to prototype in Figma or other design tool (Bonus if you can do this in HTML)Understand the best fidelity and format for your work that will drive project progressAbility to work in a fast-paced, ambiguous work environmentMinimum Qualifications:
BS/BA degree or equivalent years of experienceA portfolio showcasing your work and strong visual design skills3+ years of product design experience3+ years of using design tools such as Figma, Sketch, Illustrator, or other design toolsBonus Qualifications:
Experience with real-time communication applicationsExperience working with desktop, mobile, and tablet applicationsExperience with web-chat clients, customer ticketing systems, or contact centersDemonstrated experience working with Ai in product designDialpad benefits and perks Equity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CultureWe've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.
#J-18808-Ljbffr
