Description: Our client is a leading telecommunications provider known for its innovative wireless services, robust network coverage, bold branding, customer-focused approach, and disruptive influence on the industry. They offer a range of products including voice, messaging, and data plans, emphasizing customer satisfaction and experience. Renowned for their advancements in 5G technology and unconventional marketing strategies, they have reshaped the telecommunications landscape through initiatives such as eliminating contracts and subsidies.
Requirements: Integrate ServiceNow with third-party tools using SOAP & REST APIs.Design, develop, customize, and administer ITSM suite applications.Understand and implement Case Management, Account Management, and other features of CSM application.Work on ITBM, ITOM (Discovery, Event Management, Orchestration), CSM, Portal, ATF, CSDM, etc.Configure Agent Workspace for ITSM and CSM.Customize Service Portal, CMS using widget editor tool, and provide support.Implement CSM and ITSM best practices.Gather Systems Requirements Analysis, Design, Coding, Testing, Implementation, and Documentation.Develop in ServiceNow from scratch using Agile methods.Integrate with third-party tools like Remedy, OPAS, Boomi, Webservers, etc.Experience in IT Service Management (ITSM) based on ITIL best practices. Job Responsibilities: Proficiency in ServiceNow development.Strong understanding of SOAP and REST APIs.Experience with ITSM and CSM applications.Knowledge of ITIL best practices.Ability to gather and analyze system requirements.Agile development experience.Integration expertise with third-party tools.Excellent communication and documentation skills. What We Offer Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.
By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.
Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.
GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
