Title: Sr Business Development Manager South Cone
Job Purpose: The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. This person defines organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations. This position confers with other Marken Departments as well as Marken's senior management to discuss quotations, project management and scheduling activities.
Main Duties and Responsibilities: Meet or exceed goals for assigned accounts, territory or area.Focus on growth of existing business and new customer sales by working to meet business goals set by management.Build upon and maintain Marken's existing customer base through strong customer service, frequent client interaction and technical expertiseLead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients' accounts assigned.Lead, develop and provide innovative services and technical solutions to clientsManage quote requests and client special requestsMonitor and communicate client pipelines to senior management, providing timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectivesFacilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systemsIdentify and recommend solutions to address client loss scenariosConduct market research/ trend analysis reporting for all assigned and prospective accountsShare market information (trends, competitor information, etc.) with Marketing and Senior ManagementAssist in managing audits & site visits and addressing complaints with QA / CAPAAttend trade shows / exhibitions, workshops and seminarsArrange client visits, dinners, outings and quarterly MeetingsDemonstrate and client contracts, CDA's, MSA's and Technical AgreementsRequirements: Bachelor's Degree3-5 years sales or marketing experience within the Logistics, Clinical Supply and/or Pharmaceutical IndustryHigh Level of business acumen in both administration and business strategiesDemonstrated ability to network, prospect, persuade and develop rapport leading to successful deal closureExcellent interpersonal and communications skills surrounding clientsStrong organizational and time management skillsDemonstrate strong problem-solving skills and exercises good judgment and appropriate discretion when reaching conclusions.Familiarity with Customer Relationship Management Systems (Saleforce)Proficiencies with MS Office (Excel, Word, Outlook)Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
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