Sr. Connected Vehicle Analyst - São Caetano Do Sul

We are seeking customer-focused professionals to join our Connected Vehicles team at General Motors (OnStar team). As a crucial part of our mission, these positions offer a unique opportunity to shape the customer experience in an innovative and dynamic environment. Join us to be part of the connected car revolution and make a difference in the future of mobility!Main responsibilities are:
·Handle end-to-end OnStar Tickets (tickets raised via Call Center to solve customer complaints) and act proactively to avoid customer impact.
· Monitoring OnStar service´s health in general.
· Daily vehicle transactional activities monitoring, driving performance improvements via changes to the Hardware/Wireless Network/BackOffice.
·Manage interactions with other OnStar areas (for ex. Call Center and Carrier Teams).
·The role demands a professional to be part of a rotational basis schedule "On Call" (24x7 accessibility via phone).
Work physically at General Motors 3 times per week (TUE-THU)

#J-18808-Ljbffr