Position Title: Corporate Customer Experience Professional
Location: USA-NC-Raleigh
Functional Area: Engineering
Facility: Corporate Office
Relocation Provided: No
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Travel Percent: 15
Position Description
Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution.
Lenovo’s PC Customer Experience team is seeking an experienced CX professional to join its Morrisville, NC-based team. This role is a highly-visible role that is well-suited for the CX professional who is looking for a challenge in a dynamic, fast-paced, global company. Lenovo is proudly the #1 PC manufacturer in the world. Continued CX excellence is part of our key strategic missions; join our team to help take us further.
The Corporate Customer Experience (CX) Professional will be responsible for leading the worldwide CX communication efforts across Lenovo’s three business groups (Personal Computers and Smart Devices, Data Center Group and Mobile Business Group). This role will be the primary designer and owner of all CX training, communications across the company (and to specific business groups and functional areas). Preparing PowerPoint presentations for regular executive meetings will be a key focus as well as keeping Lenovo abreast of CX industry updates. This position directly supports Lenovo’s company vision to be a customer-centric company and this work is central in enabling employees to appropriately engage with customers to drive revenue and retention.
This role will also lead all efforts around employee engagement and communications related to CX, such as CX Playbooks, KPI management, CX Day planning, employee support centers, etc. As a part of a larger CX team, the Corporate CX Professional will be expected to offer support to the team as needed.
Lenovo is a $46 billion global Fortune 250 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
We're looking to add talented individuals who are self-motivated and desire boundless opportunities, to join us. Come share in the discoveries that are forged from our shared achievements at Lenovo as we drive the next generation in technology.
Position Requirements
Basic Qualifications:
- 2-5 Years of CX or CX discipline related experience (Customer surveys, NPS, journey mapping, process improvement cultural work and training around CX)
- 10+ year of professional work experience
- 5+ Years of Microsoft Excel and Powerpoint proficiency organizing and managing workflow
Preferred Qualifications:
- Drive Customer Experience excellence into Lenovo’s PC and Smart Devices business
- Solid understanding and background of CX principles, best practices, and demonstrated experience working in a CX organization (2-5 years experience)
- Excellent facilitator (working with all levels, including management)
- Excellent written and verbal communication skills, specifically leadership communications
- Strong project management skills
- Proven track record of driving change and improvement through CX efforts
- Deep experience working face-to-face with customers
- Self-directed and outcome oriented
- Passionate advocate for the customer
- Team player both within CX team and across functional areas
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Ciudad: buenos aires
