Mercedes-Benz strives for "the best or nothing ", and our dealership in Chesterfield embraces that challenge day in and day out. We have a rare opportunity for a result focussed Workshop Controller to join this high performing team. You may already be a successful Workshop Controller, or you could be looking to take your aftersales career to that next step, either way we would love to hear from you!
if you're looking for a challenging and rewarding career in the automotive industry, where you will have access to on-going training and development programs to help you grow your skills and advance your career, then please apply and speak to us today to find out more about joining the JCT600 family!
Key Responsibilities: Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced, ensuring at all times the highest level of customer experience.Ensuring effective communication between the workshop and Front of House team to deliver the highest level of service to our customers.Leading, coaching and developing the Workshop team to elevate their performance and behaviours whilst delivering results.Ensuring appropriate resource management overseeing the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.Maintaining Health and Safety standards at all times to ensure a clean and safe working environment in the workshop.Driving and maintaining a team culture of high performance and excellence!Qualifications: Previous experience of working within in a main-dealer workshop or Aftersales environment.A solid understanding of the technical requirements needed to manage a team of technicians to deliver high standards of workmanship.A customer centric approach, always striving to deliver service above customer expectations.A good working knowledge of DVSA regulations and manufacturer's warranty procedures.An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.Proven experience in leading and managing successful teams to achieve results.Excellent organisational skills with a logical and methodical approach.Strong communication, interpersonal and influencing skills.A valid driving licence which is free from excessive penalties.Why join JCT600 and what is in it for you? As part of our ambition to be best place to work, we offer:
Highly competitive salary dependent upon experience.A life assurance plan and a company pension subject to T&C's.26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service plus bank holidays.Flexible working policies.26 weeks paid maternity leave and 4 weeks paid paternity leave.A range of training and leadership development programmes.Colleague referral scheme worth up to £1000 per referral.Preferential Service Rates (This includes family and friends)Long service reward and Loyalty incentives.It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don't want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
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