Job Position: Account Management Coordinator - Latam
Location: Remote (PST Timezone)
Work Schedule: Monday - Friday, 9: 30 AM to 5 :30 PM PST ( Note: This could be flexible; the chosen candidate may work in EST hours as long as there is a 3-5 hour overlap with PST hours .) Job Description: The Account Management Coordinator plays a pivotal role in enhancing operational efficiency and effectiveness within the Accounts department. This position focuses on supporting the Accounts team through a combination of technical skills, communication, analytical thinking, and organizational prowess to streamline operations and ensure the success of account-related activities.
Responsibilities: External Communications Utilize G Suite tools for client communications, scheduling, and document management to ensure efficient external interactions. Work with the Finance department to provide accurate and prompt client billing information. Handle sensitive client information with discretion, adhering to company protocols and ensuring confidentiality. Internal Communications Serve as a critical bridge between the Accounts team and the media and digital teams, facilitating cohesive strategies, accurate billing, and project coordination. Liaise with the Finance team on client fees and assist in forecasting, providing necessary data for financial planning. Keep the Accounts and Project Management teams aligned with updates on project statuses and progress, ensuring clear communication and realistic timelines. Internal Operations Leverage ClickUp to manage tasks and projects efficiently, preventing bottlenecks and supporting the Accounts team in meeting deadlines. Aid in creating revenue line items for media plans, leveraging knowledge of digital media advertising to inform accurate billing. Organize internal meeting agendas for the Accounts team, ensuring comprehensive and coherent updates. Regularly update pipeline and revenue forecasts using Google Sheets and ClickUp, demonstrating strong data management skills. Client Support and Reporting Assist Account Managers in maintaining up-to-date client project statuses, including monitoring changes and collecting client feedback. Collaborate across the Accounts, Media, and Digital teams to compile data and insights for detailed client project reports. Analyze report data to extract actionable insights and communicate complex information effectively to both clients and internal teams. Monthly Client Plan Sign-Offs Work closely with the Accounts team to gather and finalize client plans, ensuring they are ready for monthly sign-offs. Verify the accuracy of the plans, aligning with client objectives, and coordinating with relevant teams to address any last-minute adjustments or confirmations needed before obtaining approval. Key Skills and Qualifications: Advanced skills in G Suite and ClickUp Exceptional communication skills Proficiency in using spreadsheets for financial forecasting and report analysis Good understanding of digital media advertising Strong organizational capabilities and meticulous attention to detail Nice-to-Haves: Digital marketing agency experience Traditional media experience Real estate experience
