Job Description - Consultant, Campaign & Recall (MER0003288)
Description
About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview The Recall Campaign Consultant has two key areas of focus. The first is responsibility for achieving a network inventory strategy for service parts supporting campaigns and recalls for passenger cars and commercial vans. This role must ensure optimal parts availability in all Parts Distribution Centers (PDCs) to properly service the national dealer network who in turn must support modification of thousands of vehicles within a given timeframe. This role is responsible for ensuring strict parts availability compliance per government regulations that have been legislated across all states. The stakes of non-compliance are extremely high and close collaboration with Engineering both locally and in Germany plus the Global Logistics Teams must be adhered at all times throughout the programs lifecycle.
Responsibilities Responsible for forecasting, planning and replenishment of parts requirements for NAFTA Campaigns and Recalls. Actively manages order review and release process to ensure appropriate volumes and frequency of orders for US and Canada. Analyze and execute KPI improvements, leveraging supply chain activity assets such as transfers, airfreight orders, obsolescence, and Material Master Maintenance. Ensures all retail back-orders are adequately addressed and reconciled with Dealer Assistance Center and/or Parts Technical Inventory management and re-balancing within US and Canadian Parts Distribution Centers' network including bonded warehouse. Gather and analyze supply chain specific data to support cross-functional project team. Monitor inventory and dealer orders for unusual increases and decreases, investigate possible root-causes and provide recommendations. Interface with multiple global and local partner teams such as GCSP/ODM, GCSP/OGNA, GCSP/ODW, Risk Management and Compliance. Interact closely with GCSP/ODM headquarters and represent GSP/ODM in the NAFTA-project. Qualifications Qualifications Bachelor's Degree (accredited school), must have 5 years (total) of experience in the following:
Automotive-Retail --> General Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts. Business - General --> Comprehensive Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization. Business Management --> Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods. Integrated Supply Chain Management (ISCM) --> Knowledge of the principles and methodology for a process-orientated, integrated approach to procuring, producing, and delivering products and services to customers. Quality Assurance --> Proficient Knowledge of accounting standards, statistical analysis, precision measurement, and process capability. Risk Management --> General Knowledge of fundamental business practices, concepts and techniques to protect and preserve assets and/or minimize/control loss, such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfer. Should include knowledge of fidelity, surety, liability, property, and group related policies and coverages. Vendor Management --> Knowledge of Agency/Vendor management and budget management. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Organization Primary Location Organization Mercedes-Benz USA, LLC Primary Location United States of America-Georgia-Atlanta Work Locations One Mercedes-Benz Drive One Mercedes-Benz Drive Atlanta 30328
