We are an outsourcing company located in Buenos Aires, Argentina managing a long-term sales and logistics project based in the USA. The campaign we are running is for a Transport Broker Company specializing in national and international vehicle moves.
Purpose
Customer Service Agents will be responsible for ensuring that the Customer’s experience goes smoothly and exceeds his/her expectations from the moment of booking through delivery.
Responsibilities
• Proactively communicating with customers to keep them informed during key stages of post-sale process
• Building good working relationships with service providers to ensure the smooth running of the service.
• Maintaining complete and accurate internal records and notes reflecting all customer and carrier contact/communication
• Creative problem solving to meet clients expectations and needs while adhering to the company’s policies.
• Following up with customers after the service has been completed to request feedback on our service and identify areas for improvement.
• Carrying out general administration duties such as:
o Fielding general calls from clients and directing them appropriately or handling requests directly
o Fielding billing questions from carriers and providing basic information; organizing inspection reports and invoices
o Receiving contracts, compiling complete paperwork for all orders and filing and recording appropriately
Requirements
• At least one years’ experience working in Customer service
• Excellent time management, multitasking and organizational skills.
• Patience and empathy while being assertive to create a solution
• Ability to stay calm, cool, and collected when dealing with difficult situations
• Exceptional listening skills and attention to detail.
• Fluency in English
• Excellent verbal and written skills.
• Efficient keyboard skills.
• Able to work under pressure and adapt to situations quickly.
• Good judgment and initiative.
• Strong communication and interpersonal skills.
• Being able to work in a team while being able to work on your own initiative.
• Working papers/visa required for employment.
Benefits
• Friendly work environment
• Casual Dress code
• We provide paid training in which every agent will thoroughly understand the business, including the organization, competitiveness in the market and business issues.
• Working hours (11am – 7pm or 1pm – 9pm Monday to Friday)
• Optional Saturday work (12pm to 6pm) – in exchange for cash in hand or a day off during the week.
• Paid Vacations
• Health Insurance
• Competitive Base Salary and Monthly Bonuses
Ciudad: san nicolás
