We are an outsourcing company located in Buenos Aires, Argentina managing a long-term sales and logistics project based in the USA. The campaign we are running is for a Transport Broker Company specializing in national and international vehicle moves.Purpose Customer Service Agents will be responsible for ensuring that the Customer’s experience goes smoothly and exceeds his/her expectations from the moment of booking through delivery. Responsibilities•Proactively communicating with customers to keep them informed during key stages of post-sale process•Building good working relationships with service providers to ensure the smooth running of the service.•Maintaining complete and accurate internal records and notes reflecting all customer and carrier contact/communication•Creative problem solving to meet clients expectations and needs while adhering to the company’s policies.•Following up with customers after the service has been completed to request feedback on our service and identify areas for improvement. •Carrying out general administration duties such as: oFielding general calls from clients and directing them appropriately or handling requests directly oFielding billing questions from carriers and providing basic information; organizing inspection reports and invoicesoReceiving contracts, compiling complete paperwork for all orders and filing and recording appropriately Requirements•At least one years’ experience working in Customer service •Excellent time management, multitasking and organizational skills.•Patience and empathy while being assertive to create a solution•Ability to stay calm, cool, and collected when dealing with difficult situations•Exceptional listening skills and attention to detail.•Fluency in English •Excellent verbal and written skills.•Efficient keyboard skills.•Able to work under pressure and adapt to situations quickly.•Good judgment and initiative.•Strong communication and interpersonal skills.•Being able to work in a team while being able to work on your own initiative. •Working papers/visa required for employment.Benefits •Friendly work environment •Casual Dress code •We provide paid training in which every agent will thoroughly understand the business, including the organization, competitiveness in the market and business issues.•Working hours (11am – 7pm or 1pm – 9pm Monday to Friday) •Optional Saturday work (12pm to 6pm) – in exchange for cash in hand or a day off during the week. •Paid Vacations •Health Insurance •Competitive Base Salary and Monthly Bonuses
Ciudad: san nicolás
