Customer Service Agent In Italian And English For Mmo Video Game

For our 24/7/365 international contact center, 5CA is looking for Customer Service Agents who are bilingual in Italian and English to provide support for one of the world’s leading MMO gaming companies.

You will be dealing with passionate players who demand high-quality Customer Service, and will need to demonstrate excellent organizational and prioritization skills as well as strong verbal and written communication skills.

Main tasks of the Customer Support Representative:

• Providing customer support via game interface, e-mail, or other interfaces while adhering to high standards of quality and ethics. Please keep in mind that our service does not include phone conversations: all support is via e-mail or chat interface.
• Responding to customer inquiries, providing complete and accurate responses.
• Efficiently resolving customer complaints and issues while maintaining high standards of customer satisfaction.
• Identifying issues requiring escalation, ensuring complete resolution.
• Create and/or translate new articles for internal distribution and update existing articles as required.

Requirements

Excluding:

• Fluent Italian and English
• Knowledge or interest in online gaming.
• Availability during the day. This position has two consecutive days off: one of them will be on either Sunday or Saturday, but not both.
• Being open to work with new technologies and products.

Preferred:

• Additional languages will be appreciated.
• Experience with computers and technology products.
• Experience in a Customer Service environment, Call Center or an international business setting.
• Flexibility as well as strong communication, multitasking and problem solving skills.

What we offer

• A professional and multicultural working environment with people from all over the globe, where you can use and develop your language and technical skills.
• The opportunity to get an inside look at the newest games and technologies.
• A dynamic work space with challenging tasks.

Años de experiencia: 1

Disponibilidad de Viajar: No

Salario: $ 1,00 (Neto mensual)

Ciudad: san nicolás