Customer Service Representative (English and Spanish) Argentina page is loaded Customer Service Representative (English and Spanish) Argentina Apply locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago job requisition id JR0002645 Main duties and responsibilitiesCommunication with customers in written and via phone with defined SLA (response time) and quality standardsKeeping records of customer´s interaction and contactsResearching required information using internal systems and resourcesCommunication and coordination with CS Team members, internal departments, and GB officesFollowing-up in customer inquiries not immediately resolvedIdentifying and escalating priority issuesRecommending process improvementsDuties and responsibilities can be changed after arrangementPrincipal accountably Providing customers with correct and complete informationEnsuring maintaining of KPIs and SLAsEnsuring the contact logging software is correctly used to allow reports and analysisMaintaining internal rulesReporting and collaborationReporting to Customer Service Team LeaderMember of the local Customer Service TeamCollaboration with internal departments and GB officesKey competenciesSecondary education degree or University degree (Bc/MA)Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)Fluent knowledge of Spanish (upper-intermediate, both written and spoken)PC literate with experience with MS OfficeGood communication skillsPreferable skills and competenciesPrevious experience in Customer Service is an advantage (international environment is a significant advantage)Customer orientedAttention to detail and accuracyEnjoys a fast paced, ever changing environmentTeam playerGood analytical skills, focused on problem solvingAbility to handle stressMulti-taskingExperience with SalesforceEducation and qualificationsSecondary education degree or University degree (Bc/MA)
ExperiencePrevious experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.
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At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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