Customer Support Executive at RedCloud About RedCloud: RedCloud is at the forefront of redefining how trade is conducted in emerging markets, leveraging state-of-the-art AI technology. Our Intelligent Open Commerce Platform is a catalyst for change, connecting FMCG Brands, Distributors, and Local Merchants and paving the way for data-driven decision making. With a firm footprint across Africa, Europe, and Latin America, we are a beacon of innovation, committed to cultivating fair and lucrative trade opportunities on a global scale.
Join Our Team: We are on the hunt for a dedicated and empathetic Customer Support Executive to enhance our customer service operations. If you're passionate about providing exceptional support and have a knack for solving problems, you might be the ideal candidate to help us maintain and elevate our customer service standards. This role is crucial in ensuring customer satisfaction and loyalty, which directly contributes to RedCloud's success and expansion in our target markets.
Main Responsibilities: Customer Query Resolution: Be the first point of contact for customer inquiries, resolving their issues with speed and efficiency. Feedback Collection and Analysis: Gather and analyse customer feedback to identify recurring issues or potential improvements, contributing to a better product and service offering. Customer Success: Work closely with the customer success team to identify opportunities for account growth and increased satisfaction. Product Support: Provide support and guidance to customers using our platform, including troubleshooting and advice on best practices. Reporting and Documentation: Maintain detailed records of customer interactions, feedback, and resolutions, providing valuable insights to the product and sales teams. What We're Looking For: Proven experience in a customer support role, preferably in the tech or FMCG sector. Exceptional communication skills, with the ability to empathise with and understand customer needs. Strong problem-solving skills and a proactive approach to addressing customer issues. Familiarity with CRM systems and customer support software. A team player with a positive attitude and the ability to work independently. Knowledge of additional languages is beneficial but not required. Passion for technology and belief in its potential to positively transform customer experiences. Why Join RedCloud? Become an integral part of an international company that is driving tangible change in how trade is conducted in emerging markets. At RedCloud, we cherish ambition, innovation, and the sheer determination to make a global impact. Working with us means you'll be surrounded by a diverse, skilled team eager to welcome your contributions while you:
Benefit from a competitive salary and comprehensive benefits package. Enjoy a generous annual leave policy that grows with your tenure. Have access to a pension scheme, private healthcare, and dental cover. Be part of an equitable, dynamic, and supportive work culture. Are you prepared to take your career to new heights while playing a significant role in evolving trade in emerging markets? Embark on your RedCloud journey today and be at the heart of groundbreaking change.
Discover more about RedCloud and listen to our CEO Justin Floyd share insights about our growth and mission:
