Inbound Answering Service: Dental Answering Service Representative

US Based Client. Must be Proficient in English Written and Verbal Skills. Only Resume Written in English will be Accepted. A successful dental answering service team member pays great attention to detail. The team member goes above and beyond with dedication to our patients, dental clients, and team members. Culture champions are professional, kind, and motivated to make a difference for others. Being growth-oriented in a remote position means being self-aware, accountable, and goal-oriented individuals with a purpose. The Role: A successful Dental Answering Service team member Pays Fanatical Attention to the details and Goes Above and Beyond toward the dedication of our culture and team. Culture Champions are professional, kind, and motivated to make a difference for others. Being Growth Oriented in a remote position means being dedicated, setting goals and accurately completing tasks daily.
The Role Responsibilities: ? Handle inbound calls from patients who are calling local dental practices across the US and
assist them with their needs/reason for calling
? Submitting accurate information and notes through our practice portal software
? Scheduling, rescheduling, canceling and confirming patient appointments
? Learn and navigate multiple practice management software scheduling systems
? Represent our dental offices in a friendly and professional manner
? Offer a positive mindset with team members, patients, and customers
? Highly punctual, adhere to schedule and attendance policy
? Demonstrate empathy while answering patient questions and concerns
? Provide shadowing to trainees when needed
? Attend video meetings for performance reviews, 1 on 1's and quality review meetings
Qualifications:
? 2-3 years of call center customer service experience required
? 2-3 years of Inbound call center experience required
? Demonstrated tenure in previous roles of 1+ years
? Excellent written and verbal communication skills
? Experience handling high call volume in the English language
? Ability to empathize with our patients and their needs
? Ability to multi-task at high levels
? Remote work requires employees to be technologically inclined to self-troubleshoot if needed
? Positive can-do attitude
? Detail-oriented and good organization skills
? Typing skills of 55+ WPM
? Ability to work well with others
? Ability to secure confidential information and comply with HIPAA
? Dental experience is a plus
This schedule includes late evening shifts (Swing/2nd) ? Competitive pay rates
? Payment in US dollars
? Commissions
? Work is 100% remote
? Growth opportunities
? Referral bonuses and spot bonuses
? Additional hours available based on company needs
? Level up system based on performance (which may include hourly rate increases)