Kronos Consultant - remote

We are hiring!
Kronos Consultant - remote

General Profile
This position will be responsible for supporting Kronos Workforce products for our client located in EEUU.

Responsibilities
Application support and incident management activities including but not limited to:
• Resolve incidents and fulfill service requests within established SLAs.
• Research & recommend best practices, upgrades and system/application migrations
• Serve as the primary point of contact for written/verbal status updates to customer and other relevant stakeholders
• Adherence to support process and service desk tools

Required experience
• Application and production operations support including problem resolution, break-fix, enhancements, developments and optimization
• Experience with workforce and management solutions for Time & Attendance, Scheduling, Accruals, Absence Management, and Data Collection Devices.


Skills
Understanding of WFM industry products from other vendors. Experience with Kronos. Analytical reasoning, problem solving, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks, work under pressure and meet deadlines. Must have high-proficiency English level or Native speaker.


Academic background
• Account advance student with knowledge of Payroll and HR

About us
At The Hackett Group, we have an environment where people with insight, passion and commitment work together to fulfill ambitious goals. And we all work to the highest standards of professional excellence and integrity. Our working style is how our values get translated in daily life, how clients experience working with us and how we deliver on our promises.

If you like working in a dynamic and stimulating environment come and join us!