Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Site Ops Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do: Perform regular QA testing to identify and fix issues before they affect users Monitor automated testing systems for alerts or failures that could indicate emerging issues with the application Assess and prioritize incoming user issues based on severity, urgency, and impact on the user experience Determine whether issues can be resolved at Level 1 or need escalation to higher-level support or development teams Employ troubleshooting techniques to diagnose and resolve user issues Offer clear and simple solutions to users, ensuring their problems are resolved in a timely manner Identify and document bugs reported by users Collect and categorize user feedback regarding the web application's functionality, usability, and performance Contribute to the creation and updating of a knowledge base, FAQs, and support documentation to assist users in resolving common issues independently Monitor application performance Work closely with QA, development, and higher-level support teams to escalate complex issues What you need to succeed in this role: Excellent English language (at least C1 for both spoken and written) Familiarity with QA Methodologies Mastery of Automated Testing Tools Proficiency in Manual Testing Skill in Mobile, API, Performance and Security Testing Expertise in Cross-Browser and Cross-Platform Testing Skill in Mobile, API, Performance, Security Testing Understanding of Web Technologies Experience with Version Control Systems Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience in technical support Benefits: Flexible schedule Opportunity to work remotely Creative and unique art offices ( see for yourself ) Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Mind-blowing corporate events and social activities Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
