Rooted in History, Planting Seeds for the Future- Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farmingand a dynamic mix of businesses that support its mission.Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retailand production of our own branded lavender body products, artisan food productsand distilled spirits. While stillrun by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
Position type: Full or part-time, non-exempt
Duties & ResponsibilitiesAct as an ambassador and representative for the Los Poblanos property andcities of Los Ranchos de Albuquerque, Albuquerque andSanta FeGreet guests according to company standards and anticipate and address guests' needs and questionsLearn the wholesale lavender line so that it can be explained and sold to our guestsBecome knowledgeable about our third-party vendorsLearn the tasting room menu so that it can be explained to our guestsShare product knowledge with guests and ring them up at the registerOperate as a team member of the retail shop and the tasting roomPerform opening and closing proceduresPerform other job-related duties as assignedEssential Job FunctionsAssist guests with shopping baskets or taking items to the cash wrap areaShare product knowledge with every guestAssist guests with refill stationRing guests at the cash wrapWrap orders according to company standardGift wrap items as requestedStandardize sales floor throughout the dayPerform restock as neededProcess shipment as it arrivesProcess transfers as requested by managementAssist with inventory as neededCommunicate with customers to resolve complaints or ensure satisfactionAssist in the Tasting Room as needed - preparing food, bussing tables, etc.Perform Retail Shop opening and closing proceduresRequirementsA minimum of (1) year of experience working in a retail settingMust display a professional appearance and shared fate attitudeExcellent oral communication skills and positive interpersonal skills requiredAble to work under pressure and remain calm to resolve problems using good judgmentAble to work cohesively with co-workers as part of one teamProblem solving skills and deductive reasoning abilitiesHigh School Diploma or EquivalentMust be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a dayAble to grasp, lift, carry.Must be able to lift 30 lbs. in short intervals throughout the dayMust be willing and have the ability to work a varied schedule to include evenings, weekendsand holidaysWe will require you to perform Serve Safe and receive your Alcohol Server's Permit after onboardingPreferredAbility to speak Spanish is a plusInterest in sustainability, food and New Mexico cultureInterest in organic farming, agriculture, art and architecture is a plusThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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