Product Owner Crm

Product Owner CRM Job Description Your Job You're not the person who will settle for just any role.Neither are we.Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.In your role, you'll help us deliver better care for billions of people around the world.It starts with YOU. About Us Huggies®.Kleenex®.Cottonelle®.Scott®.Kotex®.Poise®.Depend®.Kimberly-Clark Professional®.You already know our legendary brands and so does the rest of the world.In fact,millions of people use Kimberly-Clark products every day.We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you. At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact.We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform so there's your open door of opportunity.It's all here for you at Kimberly-Clark; you just need to log on! Led by Purpose.Driven by You. About You You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.When you join our team, you'll experience Flex That Works : flexible (hybrid)work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.Main responsibilities : The Product Owner is responsible for maximizing product value by articulating and prioritizing the product features for a cross-functional delivery team to develop.The Product Owner ensures the right product is built by the product team in the most efficient manner.They work in an open, collaborative, and approachable manner with the product team to inspire optimal solutions that solve customers' problems and challenge the team to find the smartest, most efficient solutions.Multiple product owner roles exist across digital marketing platforms and business products including consumer experience, web, and eCommerce sites, consumer retention and CRM, consumer interaction and service,content management and syndication, and customer sites.The specific experience of the product owner may allow them to fill this role in different areas over time. This role reports to a product manager aligned to a platform at a global or regional level and work in partnership with engineering and architectural teams on the product roadmap and prioritization.The product owner will participate closely with the product manager in the planning and management of product roadmap, OKR's and to keep budget health.The product owner will facilitate the build, change, and run tasks, monitor application performance, and understand real-user behavior and needs balanced with business objectives to prioritize the road map.Scope may span brands, or sectors, or business operations, or product features and capabilities.The product owner understands consumer and business objectives, goals, and requirements to write user stories and acceptance criteria, prioritize the backlog, drive demand into other teams as necessary, and establishes a reliable predictable cadence of releases to production.The product owner roles in digital marketing must understand and lead complex technical solutions, include privacy by design, security by design, and meet and maintain regulatory compliance.- Work closely with the respective product manager and respective engineering point of contact and / or architect(s) lead to define product features according to product vision, roadmap, and strategy and adoption at a global, multi-market scale.- Creates a sense of common goal for the entire team based on the product vision.- Work closely with the Product Manager to build and evangelize an OKR-oriented approach to deliveries, and ensure the business needs and KPIs are being met within deliveries made by the team.- Actively plans and prioritizes the product feature backlog according to business value and clearly articulates priorities for the product team.Working with the engineering team to balances the need to address technical debt and supports technical innovation in addition to adding product features.- Leads the planning of product releases and sets expectations for delivery of new features with stakeholders in North America, LAO, EMEA and APAC.- Writes detailed user stories and acceptance criteria (DoR and DoD) at a pace to ensure the product team always has an adequate number of prepared stories to work on.Works closely with the Engineering,Scrum Master and technical teams to ensure stories in the upcoming sprint are fully understood and stories in future sprints are well refined & estimated.Sets sprint goals in coordination with the product manager and facilitate and drives the team to deliver promised value.Ensures the volume and sequence of work flowing to the product team optimizes team performance and maximizes the value delivered.- Actively participates in Agile ceremonies to provide immediate answers and direction to the product team based on domain expertise.- Always represents the voice of the consumer within the team.- Facilitates sprint planning and backlog refinement in partnership with the scrum master or coordinates the scrum master responsibilities across the product team.- Ensures the entire team understands items in the product backlog to the level needed for them to estimate and commit to work during sprint planning- Works in close collaboration with stakeholders in multiple regions and business units to understand their expectations and helps the team understand how to set up for successful user acceptance testing- Includes the entire team in the discovery backlog and regular design exercises- Coordinates the sprint review with relevant stakeholders, faithfully communicates in the language of the business, and writes new user stories as needed based on customer feedback- Works in close cooperation with the team during retrospectives, with a view to identifying continuous improvement opportunities- Coordinates with multiple parties (product team, vendors, strategic partners, engineering managers, business partners, etc.to meet the customer's priorities while being aware of the insights,needs and constraints of those stakeholders- Provides performance feedback to product team members' administrative leaders- Collaborates with other Product Owners as needed to align on release plans and ensure backlogs are in alignment with the overall organizational strategy- Owns the outward communication of product progress and value to stakeholders- Maintains a technical competency in the platforms on which the product is built, including Salesforce ServiceCloud, Marketing Cloud, AdStudio, Conga Composer, ETQ, SAP R3, SAP S4, EPIM, Wigroup, among others.- Be passionate about solving problems (either if they are internal and / or from our consumers) and always looking for better / more effective ways to deliver better results Experience and requirements :- B.S.degree or equivalent in IT or Business or related fields- 3-7 years of experience in integrated marketing programs across multiple platforms, specializing in digital consumer experiences and / or web site production.- Deep understanding and broad experience with multiple functional areas such as CRM, e-commerce, experience management, etc.and practical experience with integrated execution.- Demonstrable ability to translate business needs into requirements and define those in a written format that allows the development teams to align behind the product vision.- Outstanding organizational, communication, relationship-building, and collaboration skills at all levels- Sharp analytical and problem-solving skills- Experience as a change agent at multiple levels of an organization- Experience working with colleagues in multiple regions and time zones- Fluent English Desirable requirements :- Certified Scrum Product Owner or similar- Previous Experience with Business Analisys- Experience with BI tools such as PowerBI, DataStudio and the ability to gather data from different data sources and build Dashboards and strategic views will is a big plus- OKR related training or similar- Previous Experience working with digital products, social or chatbots development for customer service Total Benefits Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark.For a complete overview, see www.mykcbenefits.com. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process.A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, check out the career's website.You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.Additional information about the compensation and benefits for this role are available upon request.You may contact [email protected] for assistance.You must include the six digit Job # with your request. This role is available for local candidates already authorized to work in the role's country only.Kimberly-Clark will not provide relocation support for this role. Primary Location Argentina-Buenos Aires Additional Locations Brazil -Sao Paulo Worker Type Employee Worker Sub-Type Regular Time Type Full time