Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.We are looking for an experienced team lead for our new LATAM tier 1 team. You'll be taking over a new team of technical support engineers. You will own analytics troubleshooting, as well as be a natural leader. Work well with the technical and non-technical audience as part of the customer service department,
What you will do:
Be an amazing manager to a new team and everything that comes with a hands-on approach - practice what you preach
Build a measurable long-term strategy
Become an expert in all troubleshooting related issues
Maintain training and ensure the high-quality knowledge of the team
Write documents and implement processes for the team
Work closely with the global support team
Play a significant role in the growth and development of our customer support competency Who you are
Fluent English (verbal and written) – a must
Ability to write short technical explanations in English – a must
Service-oriented person
Ability to self-manage time and prioritize tasks without compromising quality
Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
Aptitude to multitask with a high volume of tasks
Responsible, independent and autodidact
Team leader with solid communication and presentation skills
Excellent analytical and problem-solving skills
Strong skills in data analysis/manipulation
Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance
What you will need
Superb English and communication skills
At least 2 years of managing a team
A strategic, problem-solving and analytical mind
At least 7 years of Customer Service experience
BA/BSc in a technical field or equivalent practical experience in technical fields (support, technical operations, solutions, etc.)
Mobile Marketing industry experience- a must
Experience in a global organization
Previous experience in a B2B SaaS company – an advantage
Vast experience in an external-facing position, managing strategic conversations
Strong capabilities of building organized processes and structured formal documentation
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
