We are seeking an experienced and detail-oriented individual to join our team as a Quality, Innovation & Capability Development SME. In this role, you will manage all aspects of Quality, Innovation & Capability Development in Designated Locations. You will work closely with Mobility leadership, compliance, assignments & transfers, training, Market Unit and other leads to ensure a relentless focus on Quality towards providing exceptional customer service. Additionally, you will play a critical role in driving the Innovation program for Designated Locations in Mobility, ensuring engagement of team members with ideation with an unflinching focus on idea implementation and delivery of tangible value through innovation.Responsibilities- Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively.- Implement the basic quality and continuous improvement framework for the processes based on Six Sigma.- Design, develop and implement quality framework covering all the services rendered by Mobility team.- Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process.- Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.- Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives.- Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan.- Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives.- Should continuously learn the process to keep updated about the changes that helps during the audits.- Establish Quality reporting for all metrics and publish the dashboard to supervisor and respective managers.- Lead and manage team responsible for handling Quality, Innovation & Capability Management. Provide guidance, training, and support to team members to ensure high-quality service delivery. Foster a collaborative and positive work environment that encourages teamwork and professional growth.- Prepare and maintain accurate and up-to-date records/reports on Quality, Innovation, Capability Development and client satisfaction metrics as required.- Stay informed about industry trends, regulations, and new technologies to enhance the Quality process.Identify areas for process improvement and contribute to the development of best practices and standard operating procedures.- Bachelor's degree in hospitality management, tourism, business administration, or a related field. Relevant certifications are a plus.- Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role.- In-depth knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems.- Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.- Excellent communication and customer service skills, with the ability to interact professionally with colleagues, leadership and internal/external stakeholders.- Attention to detail and problem-solving abilities to address unexpected issues.- Proficiency in Quality management software and tools.- Ability to work independently and collaborate effectively in a team environment.Flexibility to adapt to changing travel needs and work occasional evenings or weekends as required.Igualdad de oportunidades laboralesTodas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.
