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Job InformationJob Code: 00060340
Job Family: Sales Support
Job Function: Operations Support
ABOUT THE OPPORTUNITYSeeking a Salesforce Business Analyst within the Finance Sales Operations organization. The role of Business analyst will be to help guide the businesses to improve processes and efficiency in Salesforce. The scope is from supporting end users to managing projects from needs analysis to deployment. They will manage ongoing training and support as needed. They will work with cross functional teams to translate the needs of an organization into quality approaches and actionable tasks.
ABOUT THE RESPONSIBILITIES• Provide end user support
• Define user needs and work with application developers to deliver custom solutions and ensure efficient/effective data flow and reporting capabilities
• Plan, create, test and execute new features, apps, and user requests
• Monitor business processes and develop recommendations for improving or leveraging system capabilities
• Create project plans and lead testing cycles
• Create Job aides and end user documentation
• Train end users
• Daily Salesforce administration functions, such as user management
ABOUT THE REQUIREMENTSEXPERIENCE • Proven experience in Salesforce Administration management
• Proven experience in developing Business Process's and documenting Business Requirements
SKILLS & COMPETENCIES • Requirements writing
• Flow and process diagramming
• Problem Solving skills
• Strong communication skills to help stakeholders understand impacts and benefits of technology
• Experience on Salesforce core platform functionalities such as Sales Cloud and Marketing features.
• Nice to have: Salesforce's Certification(s)
• Proficient in MS Office (Excel, Word, PPT)
Experience 3 - 6 Years of Experience
EducationPreferred CertificationsFooter Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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