Senior Product Designer, Contact Center

Senior Product Designer, Contact Center
Empresa:

Dialpad


Detalles de la oferta

About the team The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.
About this role As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You're seen as a leader within your product area, can navigate ambiguous projects well, understanding how to align your team to drive toward an actionable next step. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You also may mentor and assist other designers to help them grow.
What you'll do…
Dig into complex problem spaces, identifying innovative features that advances Dialpad's missionBe a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution to all necessary stakeholders within the companyDesign beautiful, intuitive experiences and workflowsIdentify the needs of our customers, giving high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and featuresHelp define the short and long-term roadmap with your product area peersRegularly give and receive feedback on designs and strategic product decisionsCommunicate design decisions to leadership, product and design peers, and engineersKnowledge, Skills, and Abilities:
Excellent communication (verbal and written) and presentation skillsAbility to inspire and drive end-to-end product and feature improvementsAbility to reduce complex problems to first principles to ensure the core issues are addressedExceptional visual design skillsKnowledge and passion for interaction designAbility to prototype in Figma or other design tool (Bonus if you can do this in HTML)Ability to think at a high level about product strategyAbility to think through the impacts of your design before heavily investing your timeAbility to act as a Product Manager when needed to drive efforts forwardAbility to think creatively and develop novel, innovative solutionsAbility to work in a fast-paced, ambiguous work environmentMinimum Qualifications:
BS/BA degree or equivalent years of experienceA portfolio showcasing your work and strong visual design skills5+ years of product design experience5+ years of using design tools such as Figma, Sketch, Illustrator, or other design toolsPreferred Qualifications:
Experience with real-time communication applicationsExperience working with desktop, mobile, and tablet applicationsDemonstrated experience working with Ai in product designDialpad benefits and perks Equity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
CultureWe've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.

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Fuente: Jobleads

Requisitos

Senior Product Designer, Contact Center
Empresa:

Dialpad


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