Draiver is an industry leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business. We are looking for a Level 2/3 Technical Customer Support Engineer to join our team. This role is responsible for providing support to our customers for our web-based and mobile app software application.The ideal candidate will have a thorough knowledge of the application, as well as a working knowledge of Salesforce, web development, and troubleshooting. Job Responsibilities: Troubleshoot complex web application issues, including performance, functionality, and usability issues. Identify root causes of web application issues to determine if a code change is needed to resolve the issue. Work with developers to implement code changes to resolve customer issues. Use Chrome developer tools such as Inspect to diagnose and resolve issues. Reproduce and troubleshoot customer issues in a development environment. Document and track customer issues and resolutions. Analyze customer tickets and identify patterns and trends in customer issues. Develop and implement troubleshooting procedures and documentation. Provide technical support to customers via phone, email, and chat. Job Requirements: 2+ years of experience in technical customer support. Working knowledge of web development, including HTML, CSS, and JavaScript. Experience troubleshooting web-based applications. Familiarity with Chrome developer tools such as Inspect.Knowledge of REACT JS applications, SQL databases, and troubleshooting HTTP transactions is a plus. Working knowledge of Customer Relationship Management systems Working knowledge of Salesforce is a plus. Desired Skills: Strong problem-solving and analytical skills. Working knowledge of Salesforce. Ability to work independently and as part of a team. Ability to communicate effectively both verbally and in writing. Excellent customer service skills. Bachelor's degree in Computer Science or a related field. Powered by JazzHR
