Agco Service Supervisor

AGCO Service Supervisor (Warranty)

Job Summary

Supervise and coordinate the complete management of the warranty process and its interaction with the other processes of the company and the Dealer network.

Job Responsibilities

: Ensure compliance with standards, processes and policies of warranty for products.
: Follow:up of the issue of Warranty Policies and Claims for failures. Analysis and approval of them.
: Provide support to the dealers in all aspects related to the area.
: Prepare budgets and provisions regarding Inspections and payment of Claims in Warranty.
: Prepare the indicators of the area, establish local goals and monitor them, defining the actions to ensure compliance with the defined goals.
: Coordinate the audits to the dealers and execute the actions that result from them.
: Manage cost recovery with suppliers.

Minimum Qualifications

: Bussines Administration, Agricultural engineer, Industrial engineer, etc.
: Advanced MS Office and IT tools
: Technical background (agricultural machinery prefereable)
: Languages: English (mediaum/advanced)

Minimum Level of Education Required

: Bachelor Degree

Specific Skill

: Excellent communication skills and dealings with people. / Teamwork / Negotiation
: Authonomy / Planned and organized
: Proactive

Years of Business Experience Required

2:3 or 4:5

People Managemente: 1

Scope of impact: Local

Process Management: Yes / Area

Probelm Solving Skills: Moderate

: Dealer does not agree with a claim rejection or approved parts and labor do not meet dealers expectations.
: IT interfaces that do not work properly and need to be fixed to continue the process.
: Incomplete information from dealers does not allow to proceed with the analysis of the claim.

KPIs

Total number of claims and warranty costs : CPU (Warranty Cost Per Unit) : Warranty Cost as of sales : Supplier recovery : Warranty contribution rate : Failure rates : Claim frequency : Claim processing times : Claims rejection rates : etc.

Travel Required: 10