Business Development Center Representative

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility and successful sales and service team we need motivated and driven individuals to join our team!
Applicants with automotive BDC experienceis a must OR a strong background in customer service. Strong telephone skills a bonus.
Hours are Mon-Fri and every other Saturday.

WHAT WE OFFER: Paid TrainingBenefitsPromotes from withinRESPONSIBILITIES: Responsible for some inbound calls and making outbound follow-up calls to recent service and sales department customersUtilize the CRM databases for communication cycles with customersEducate self on latest service & product offerings, including pricingGenerate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customersAssist withinternet email leads and internet phone leads for both sales and service departmentsBe available to respond to email inquiries in a professional, well-spoken mannerPrepared to interact with customers via phone calls every day (similar to call center processes)Direct customers to product information resources, including those available on the internetCheck email frequently and respond to inquiries immediatelyREQUIREMENTS: Excellent verbal and written communication skillsAble to handle objections over the phoneCall center experience preferredProficient with Microsoft Word, Excel, and OutlookTime management, prioritization skills, and the ability to multi-task are requiredworks well in a busy envSelf-motivated and goal orientedMust be willing to submit to a drug screen prior to employment
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