This is a remote position.We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls.The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services.As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.The candidateMUST have experience when it comes to the following services provided below :Experience may be from taking calls, customer service or a previous technician of the ff. service)MovingHeating, ventilation, and air conditioningHome ImprovementPlumbingLocksmithAir DuctWater DamageAnd other services relatedRequirementsRequirements & Skills :Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningGood English communication skillsFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multitask, set priorities and manage time effectivelyWorking Conditions :- Remote / Permanent work from home- Shift- based- in a Call center that works 24 / 7- Comfortable being on Zoom while at work- Can work full-time- Pacific Time ZoneMinimum Technical Requirements :Computer SpecificationsMinimum Intel SpecsProcessor : Core i7 8th generation (and above)Core i5 10th generation (and above)RAM : Minimum of 12 GBStorage : 128 GB SSD or higherGraphics : 2 GB graphics memoryMinimum AMD SpecsProcessor : AMD Ryzen 5,7,9RAM : Minimum of 12 GBStorage : 128 GB SSD or higherGraphics : 2 GB graphics memoryMacintosh SpecsProcessor : Core i7 / i5 / M1 / M2RAM : Minimum of 12 GBStorage : 128 GB SSD or higherGraphics : 2 GB graphics memoryMain Internet Speed RequirementJitter : below 10msLatency : below 160msUpload : more than 25mbpsDownload more than 40 mbpsUsing internet speedtest : interprefy.speedtestcustom / / speedsmart.net getvoip / speed-test-toolPower BackupA reliable power backup that could sustain a minimum of 8 hours (full shift)Examples :Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)Internet Backup (Secondary internet)Jitter : below 10msLatency : below 160msUpload : minimum of 25mbpsDownload : minimum of 25mbpsPower and Internet Backup is aMUST.
