Cc Support Office Representative ?

Buenos Aires, Buenos Aires

Customer Care Support Office Representative at Givaudan – Your future position?

Got a knack for keeping customers happy? As a Customer Care Support Office Representative, you will accurately process orders and coordinate these with the aim of keeping customers satisfied. Keen to get going? Then this could be your pivotal customer care career move. On a daily basis, you can look forward to:

Customer care support: confirming orders, pricing and availability; receiving and entering orders into SAP, respecting order entry procedures and prioritising where necessary; coordinating with relevant departments to ensure orders are dispatched / delivered on time.

Facilitating and liaising:
part of a great customer care process is to ensure careful execution of requests. You will be process orientated, paying attention to shipping dates, labelling, packaging and stockholding according to customer requirements. Besides you will drive continuous improvement on all related processes, work instructions, and procedures to ensure on-going standardisation and simplification.

Communicating: a key part of this role is communication with people, and around requests: expect to share forecasting/market intelligence regarding stock issues to the Planning division

You?

Are you a team player with excellent communication skills? Are you adaptable, flexible and determined to see problems through to a successful resolution for all? Are you diplomatic under pressure and who thrives on collaborating with teams who are as passionate about customer care as you are? Then come join the team – and impact your world.

Your professional profile includes:

College degree

Experience in customer service, order management or sales support

Fluent language knowledge in English

An efficient and open-minded personality with strong time management skill, customer-oriented attitude and preciseness

Experience with SAP is an advantage

Experience of knowledge transfer activity is an advantage