About the role:As a Senior Churn Specialist at CookUnity, you will play a pivotal role in enhancing and leading our churn management strategies. This role combines deep analytical skills with a strategic mindset to mitigate customer churn effectively. Initially starting as an individual contributor, there is significant growth potential in this role, with opportunities to transition into a managerial position, leading a dedicated team as the department expands.
Responsibilities:Leadership and Strategy: Lead the design and execution of comprehensive churn prevention and mitigation strategies. Act as a hands-on leader with the ability to drive processes and prioritize impactful campaigns.Analytics and Optimization: Utilize data-driven insights to identify churn trends and develop targeted interventions. Collaborate with the Data team to enhance customer segmentation and lifecycle management.Process Ownership: Take full ownership of churn management across the organization, defining key metrics and success measures. Develop scalable and resilient methodologies to minimize churn.Cross-functional Collaboration: Work closely with other teams, including growth marketing, product, and customer experience, to implement strategic solutions that align with business goals and enhance customer retention.Innovation and Improvement: Lead operational projects aimed at improving customer conversion and retention rates. Experiment with new approaches and standardize successful practices into the team's playbook.Communication and Influence: Clearly communicate strategies and solutions across the company, ensuring alignment and collaborative efforts in go-to-market and customer engagement initiatives.Minimum Requirements:2-3+ years of experience in churn management, preferably within a subscription-based company, with a proven track record of reducing churn and improving customer retention.Bachelor's degree in Business, Marketing, Economics, Statistics, or a related field; Master's degree preferred.Exceptional analytical and problem-solving skills, with experience in data analytics tools and customer relationship management systems.Excellent stakeholder management skills, with the ability to influence across all levels of the organization.Fluent in English, with outstanding written and verbal communication skills.Self-motivated and capable of working effectively under pressure and within tight deadlines.Preferred requirements:Strong leadership capabilities with the ability to manage and inspire a team.Experience with agile project management methodologies.Benefits: Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
Work remotely: design the life that you want.
Enjoy 15 days of vacation each year from the start date.
16 fully paid Argentinean holidays.
Compassionate Leave: 3-5 days each time the need arises.
Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
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