Cib Operations - Ba Ecommerce Analyst

Role Summary The e-Trading Middle office function in IB Operations involves onboarding of clients onto the various e-trading platforms of JP Morgan, providing Pricing support for Marketview, Marketing support to assist e-commerce Marketing efforts & support Strategic decisions and project management which would include assisting Credit, Rates and GEM project managers in implementation of new Products/Platforms.

Description of Responsibilities

- Liaison with Support groups like eTrading Middle Office Middle/Front office in Asia/LDN/NY
- Ensuring accuracy on performing reconciliations and reports
- Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.
- Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
- Taking active participation in process improvements and automation.
- MIS generation & analysis/commentary
- Create or enhance exception reporting and analyze to identify potential process improvements
- Use large, complex data sets to analyze a key business problem and work with management teams to identify areas of improvement and report on results
- Ensure Quality Control standards that have been set for all processes that are carried out in the team.
- Other duties as assigned.

Qualifications & Skills Sets

- Bachelors degree in Economy / Business Administration
- Minimum of 18-24 months of work experience, preferably in back office/financial industry in a client interfacing role
- Knowledge of investment banking will be an added advantage
- Good working knowledge of all MS Office applications especially Advanced Excel
- Working experience on MS Access – includes trouble-shooting and maintenance of MIS data-bases
- Strong communication skills
- Excellent inter-personal skills
- Able to work accurately and effectively under pressure
- Effective time management skills
- Positive “can do” approach
- Good analytical skills and an eye for detail.
- Excellent Client focus and Customer care working practices
- Controls Focused
- Good team player with flexible attitude towards working hours due to the demands of the working place
- Accurate and self motivated with good problem solving skills and project management skills
- Solid intellectual capacity for process improvements
- Will need to develop market product knowledge