Cib Operations - E-Commerce Analyst

Role Summary The e-Trading Middle office function in IB Operations involves onboarding of clients onto the various e-trading platforms of JP Morgan, providing Pricing support for Marketview, Marketing support to assist E-commerce Marketing efforts & support Strategic decisions and project management which would include assisting Credit, Rates and GEM project managers in implementation of new Products/Platforms.

Description of Responsibilities

Liaison with Support groups like eTrading Middle Office Middle/Front office in Asia/LDN/NY

Ensuring accuracy on performing reconciliations and reports

Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.

Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.

Taking active participation in process improvements and automation.

MIS generation & analysis/commentary

Create or enhance exception reporting and analyze to identify potential process improvements

Use large, complex data sets to analyze a key business problem and work with management teams to identify areas of improvement and report on results

Ensure Quality Control standards that have been set for all processes that are carried out in the team.

Other duties as assigned.

Qualifications & Skills Sets

Bachelors degree in Economy / Business Administration

Minimum of 18-24 months of work experience, preferably in back office/financial industry in a client interfacing role

Knowledge of investment banking will be an added advantage

Technical Skill Sets

Good working knowledge of all MS Office applications especially Advanced Excel

Working experience on MS Access – includes trouble-shooting and maintenance of MIS data-bases

Soft Skills

Strong communication skills

Excellent inter-personal skills

Able to work accurately and effectively under pressure

Effective time management skills

Positive “can do” approach

Good analytical skills and an eye for detail.

Excellent Client focus and Customer care working practices

Controls Focused

Good team player with flexible attitude towards working hours due to the demands of the working place

Accurate and self motivated with good problem solving skills and project management skills

Solid intellectual capacity for process improvements

Will need to develop market product knowledge