You are going to be the backbone behind why clients stick around. That's your role.
Your job is to obsess over how to retain clients and make sure they are happy.
If you love talking to people, and you've had experience in the past with client-facing roles, then keep reading.
Company Overview
We are a cold email lead generation agency at our core, dedicated to helping B2B clients start more conversations and grow their businesses through targeted cold email campaigns.
We have partnerships with Clay, Mailforge, and other exciting tech companies helping us deliver results consistently for our clients.
You're seeing this job ad right now because we are at capacity with clients and we need your help to improve our internal systems and client fulfillment.
Responsibilities
Develop and implement standard operating procedures (SOPs) to streamline agency operationsBuild and maintain deep, lasting client relationshipsAct as the primary point of contact for your portfolio of clients, ensuring high responsivenessLead bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategiesUnderstand clients' businesses and meet their lead-generation expectationsEnsure timely delivery of services and proactively identify and resolve any issuesCreate a referral culture where satisfied clients are eager to share their positive experiencesCollaborate with the team to improve client onboarding, service delivery, and overall client experienceDevelop effective cold email strategiesUnderstand the target audience and segment it effectivelyCraft compelling and concise email copy that captures attention and encourages actionEnsure emails meet inboxing criteria to minimize bounce rates and avoid spam filtersFollow industry best practices for deliverability and complianceContinually optimize campaigns for lasting performanceMonitor and analyze campaign performanceMonitor campaign analytics to ensure optimal deliverability and engagementConduct A/B testing on email variations to determine the best approachRefresh email content to avoid recipient fatigueAnalyze campaign responses to refine audience targetingGenerate new strategies based on insights to keep campaigns fresh and compellingIdentify opportunities for process improvements, efficiency gains, and client growthMonitor key performance indicators (KPIs) related to client success and operational efficiencyTrain and mentor team members to ensure consistent quality and adherence to best practices
Requirements
Efficiency in producing significant output with minimal wasted effortExperience in client-facing rolesStrong work ethic with a track record of working hardAdaptability to quickly adjust to changing priorities and conditionsCommitment to follow through on verbal and written agreementsProactivity in taking initiative and bringing new ideas to the companyHonesty, integrity, and ability to maintain trust and confidenceCoachability and openness to feedbackGenerosity in keeping the big picture in mind and being willing to giveExperience in project management, client service, and operationsHighly organized and detail-orientedExperience using Clay and SmartLeads is a must. Previous experience working at an agency is a huge plus
Benefits
Position: Client Operations Manager
Salary Range: $1000 - $1500 USD
Payment Frequency: Monthly
Type of Contract: Independent Contractor
Only CVs in English will be considered to participate in the process.
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