We are on the lookout for a brilliant Cloud Operations Engineer to join our elite team at Betsol in Buenos Aires.
Growing your career as a Full Time Cloud Operations Engineer is a fantastic opportunity to develop indispensable skills.
If you are strong in persuasion, emotional intelligence and have the right work ethic for the job, then apply for the position of Cloud Operations Engineer at Betsol today! Detalles del empleo
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Tipo de empleo
Tiempo completo
Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL's Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We offer comprehensive health insurance, competitive salary compensation, volunteer programs, scholarship opportunities, gym, cafe, recreational facilities and 401K. Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee-centric organization. Learn more at betsol.com
Job Description
Cloud Operations Engineer will be responsible for providing operational support for cloud infrastructure on Azure and customer support for Avaya cloud applications. The ideal candidate must have the ability to be engaged across multiple workflows (break/fix, planning, patching, release promotion, etc.) and work with cross-functional teams to resolve issues for internal and external customers. The candidate will be an internal representative for escalations and displays expertise in Cloud Platforms, Avaya applications, networking, and protocols.
Qualifications
Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable, up and running.
Responsibilities:Participate in Cloud Operations and Support activities on a day-to-day basis maintaining continuous availability, durability, scale, and up time of the platform as well as services/applications
Troubleshooting, debugging and ensuring the SLA is maintained for Avaya Cloud applications
Monitor and manage Cloud based infrastructure (Azure)
Contribute significantly to customer satisfaction
Manage Incident, Problem and Change Management requests remotely to Global Avaya Managed Service and Cloud accounts meeting SLA compliance.
Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Expected to be process oriented following ITIL practices.
EXPERIENCE
Previous exposure supporting global customers, working in 24*7 environment
Experience working in a Public Cloud, Private Cloud SaaS or Managed Service would be preferred
SKILLS & COMPETENCIES
3+ years of Software/IT industry experience and 2+ years of hands-on experience in the following areas:
Good understanding of public cloud concepts, especially Azure.
Troubleshooting experience with Kubernetes, Containers and microservices architecture
Demonstrated knowledge of working with SaaS applications or Hybrid architectures.
Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
Troubleshooting skills with knowledge of Wireshark, Fiddler, Putty, network sniffs, etc.
In-depth understanding of Session Initiated Protocol (SIP)
Experience with APM & monitoring tools like Google Cloud Logging, Datadog, Prometheus, Grafana etc.
ITIL knowledge and certification would be an asset
Ability to quickly assimilate technical and non-technical information
Ability to prioritize and multitask as needed
Outstanding collaboration and communication skills
Demonstrated Oral & Written Communication skills in English
Experience in the following Avaya products will be an added advantage o Avaya Experience Platform o Avaya Aura (System Manager, Session Manager, CM) o Avaya Session Border Controller for Enterprise (ASBCE)
ADDITIONAL INFORMATION
Full time role servicing Avaya Global Customers.
Willingness to be on call in a 24x7 environment primarily supporting the Americas regions
No travel is required.
Position is Remote / Virtual office.
EDUCATION/QUALIFICATION
Bachelor's degree in Computer Science, IT, Electrical Engineering or equivalent industry experience
(Desired) Microsoft Azure Certifications and/or Google Cloud Platform
(Desired) ITIL 3.x or 4.x Certification
CloudOps role split:Avaya Application support / troubleshooting – 40%
Customer engagement
Managing troubleshooting bridges
Subject matter expert on Avaya applications
Mitigating issues by investigation through logs, cloud infrastructure issues etc
Monitoring and Reacting – 20%
Monitor for SaaS and cloud infrastructure issues
Investigate the root cause for Cloud platform alerts
React to alerts and mitigate issues by taking corrective action
Deployments – 20%
Biweekly deployment to cloud infrastructure
Other projects – 20%
Change management
Public status page updates during incidents and maintenance
work with cross-functional teams
etc
Additional Information
All your information will be kept confidential according to EEO guidelines.
?? Cloud Operations Engineer
??? Betsol
?? Buenos Aires
Benefits of working as a Cloud Operations Engineer in Buenos Aires:
? Unlimited Growth Potential
? Room for Advancement
? Generous Compensation
