Job Summary: Reporting directly to the Platform Engineering Lead , the Cloud Platforms Technical Lead is
responsible for guiding the technical team through design and implementation of platform
features.
The role is responsible for providing subject matter expertise in relation to platforms and cloud
technologies, engineering of new solutions that enhance our existing offerings and building of new
automation around IaaS, PaaS, and Identity and Access Management (IAM) Network:as:a:service in
support of our clients.
The position is a hands:on technical role, assisting in the engineering and integration of existing
and leading edge technologies, collaborating across the organization with multiple internal and
sometimes external teams. The candidate would be expected to provide Level 3 (engineering support)
and Level 4 (engineering development) type of activities that ensure continuity of the produced
solutions that enable businesses.
Analytical/Decision Making Responsibilities:
: Broad range of work, sometimes complex and non:routine, in variety of environments
: Interactions with various levels if IT and client serving teams.
: Ability to drive issues to closure and work well within a deadline:driven environment
: A good level of managerial competence
: Excellent people skills
: Excellent awareness of different cultures and working practices across the regions
: Good presentation skills with ability to present material clearly and concisely to senior
and/or executive management
Knowledge and Skills Requirements:
Technical/Functional skills
: Broad understanding of global environments, including regional issues and differences.
: Demonstrated experience working with a distributed international team, across cultures and
time zones with minimal supervision
: Strong ability to interact with all levels of the organization
: Taking ownership of assigned issues/enhancements/features and helping to define a plan and
related coordination activities to provide an end to end solution.
: Proactively anticipates problems before they occur; identifies possible causes; works with
team to identify solutions; selects and implements most appropriate solution.
: Proactively raising issues to Engineering Lead.
: Produce documents which contain clear, precise descriptive language
: Providing 3rd/4th level support for all solutions produced by the team.
: Applies judgment in implementing methodologies, processes, and practices to specific
requirements of projects/programs which may include product design engineering, information
security, code maintainability and reliability.
: Provide required training and support to other peer teams for newly designed and developed
functionality.
: Utilize approved tools, adopt key performance indicators (KPIs), increase technology
component reuse, and consolidate platforms, environments and products with the goal of reducing
overall IT costs.
: Proven solution design skills
: Being able to script and automate a solution end:to:end (infrastructure, middleware and
application layers).
Additional skills requirements:
: Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and
tight deadlines.
: Excellent communication skills and negotiation skills.
: Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
: Ability to work independently in a global organization within the context of a virtual team.
: Experience in selecting and applying service management principles, policies and techniques
in client operational environments.
: Customer focused with ability to identify and understand customers needs.
: Able to adapt to change at short notice.
: Creative problem solving and analysis skills with an ability to identify develop and
implement solutions to gaps to meet the needs of the business.
: A self:starting individual with a strong work ethic capable of planning and managing own time
effectively. Ability to perform un
