We are looking for a bright, hardworking, curious and passionate Collections Team Lead to join our finance team. This is a fantastic opportunity for an experienced individual to gain hands-on digital advertising industry exposure, resolving client issues and improving cash flow in an award winning digital advertising company.The Impact You'll Make: Manage three collections analysts and one cash application analyst.Meeting weekly to review account trends, identify escalation points, and assist with outreach when neededManage a strategic account portfolio of customer receivables and work to maximize cash flow by solving customer payment issuesFull cycle of accounts receivable past due balances, including research, analysis, account reconciliations, and application of cash for global agencies, brands and publishersCalling customers and scheduling resolution sessions to understand the procure-to-pay cycles and address pain pointsResolving invoice discrepancies by collaborating with internal teams as neededMaintain customer relationships by responding timely and accurately to both internal (company) and external (client directly) questions and requests for information through email and client facing ticketing system (Zendesk)Understand the Innovid billing processes to provide guidance to customers, identify defects and improve resolution of AREscalating when appropriate to direct manager and/or senior leadersKeeping detailed notes, task creation and reminders in our collection's toolsProviding detailed updates to internal leadership teams on the customer account status and path to resolving outstanding issuesWork on a collection system dashboard projectProvide internal reportingWhat You'll Bring to Us: +2 year of people management experienceAdvanced English skills5+ years of experience in AR/Billing/CollectionsExcellent written and verbal communication skillsAbility to lead and encourage othersBachelor's Degree in Finance - PreferredExperience within operational teams in a related industry (Advertising, Technology, Digital environments)Strong competency in Microsoft Office Suite (Especially Excel, including Pivot Tables and VLookup) and handling multiple systems simultaneously.High attention to detail - accuracy is the most important metric.Ability to adapt to ever changing environments.Team player with "people first" mindsetWhat We Will Offer You:Unlimited VacationsMonthly Inflation updatesLunch CreditOSDE 410 as medical assuranceEnglish lessonsGym coverageInternet coverageStock Units (RSUs)Learning & Development - Tools and TrainingHybrid & flexible working model - nice offices in Palermo with endless snacks & beveragesHigh visibility roles with a tremendous amount of growth potentialGlobal team and cross-company collaboration unlike anywhere else!
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