CRM Analyst : Capital Federal, Buenos Aires : Indeed
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MURAL is on a mission to inspire and connect imagination workers globally.
Our collaboration software enables modern teams to solve challenges together visually, all in the cloud. Whether for Design Thinking, Agile, or Lean, we improve team productivity, alignment, and overall innovation performance.
MURAL is used by 3,000+ customers worldwide, including IBM, Steelcase, Netflix, Spotify, Atlassian, Autodesk, IDEO, EY, Intuit, and Fidelity. And we're rapidly on:boarding new enterprises. Our NPS is over 50 and customers say great things about us.
In 2018, Inc. Magazine named MURAL one of America's top 500 fastest growing private companies. We continue to innovate our own offering as the market demands rise, e.g., with MURAL Scan (watch mural.co/scan).
We're looking for great people to help us make magic happen at scale.
YOUR MISSION
MURAL is looking for a CRM Analyst to join our Sales Operations team in Buenos Aires. As a CRM analyst, you will be the Salesforce expert who will optimize on CRM processes and ensure we maintain top:notch Salesforce processes.
As part of this role, you will:
Ensure the completeness and accuracy of leads, opportunities and KPIs in our CRM, Salesforce (SFDC)
Create and maintain best:in:class dashboards in SFDC, to ensure Leadership is able to understand our sales process and forecast with accuracy
Keep yourself up:to:date with Salesforce best practices in terms of integrations, reporting, apps in the marketplace, etc: become the SFDC expert inside the company and own the tool end to end
Identify and make recommendations for process improvements; assist or drive implementation
Become a critical source of input for our Sales Enablement trainings, by providing feedback on what are the key areas for development of reps
Flag and update records where we are not meeting our high standards of exhaustiveness
YOUR PROFILE
Were looking for:
An entrepreneurial spirit who loves taking on a problem and attacking it head:on
Able to work under pressure, dependable and able to multi:task
A self:starter looking for a challenge
A healthy competitive spirit at work
A people person, who enjoys helping others find solutions to problems
Passionate about the intersection of design and technology
Poised and polished under pressure, a
Results:oriented and thoughtfully aggressive
Obsessed with attention to detail, ensuring we constantly push the teams to achieve their best
The top candidate will have:
Strong understanding of current CRM best practices, trends and technical background on salesforce products.
Experience managing and optimizing Salesforce processes
A strong IT, analytics background
Excellent written and verbal communication skills
Native level spoken and written english
A quick learner and fast on your feet
Incredibly organized and detailed oriented
A good sense of humor
A clear communicator and a sense of urgency to get the job done
Ideally...
You have a broad range of experience in Salesforce including hands:on experience administering Salesforce and related tools
You are Salesforce certified
You have experience in the Software/SaaS industry
You have worked with remote collaboration software
WHAT WE OFFER
In addition to being part of our quest to help people empower their imagination, we offer:
Competitive salary and benefits
Flexibility with schedule
Ability to work remotely
Take:what:you:need vacations
Daily lunch at the office
Phone line and device
Health insurance (OSDE 310)
A phenomenal learning environment for you to develop
OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel align
