Happy Mammoth is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest superfoods and herbal extracts. Basically, we want to make products that get our customers phenomenal results. Happy Mammoth is currently looking for a Customer Care Representative with excellent skills in English, to provide support to our growing team in Australia, Europe and USA. This is a Full Time Remote Contractor Position. Here Is What We Offer You: Competitive salary A complete remote position - work from wherever you want Highly interactive work with a talented, driven and passionate team Lots of variation to keep the day-to-day exciting (never boring) Free access to books, courses and anything else that helps improve your skill set Here's what you will be responsible for : Guaranteeing our clients have a happy and positive experience in all communications with the Happy Mammoth and associated brands; Provide world leading customer service to our clients over the phone; Provide world leading customer service to our clients through online chat; Managing and working within our customer serviceapp Making changes to customer orders in Shopify and our fulfilment software; Updating our knowledge bases, templates and checklists weekly; Moderating Facebook and Instagram Ad comments; Community building inside our private VIP FacebookGroups; Reselling clients to new and existing products; and Other duties as assigned. You are the following personal attributes : You're direct, honest and genuine in communications with customers and team members You have previous experience in a client service position (preferably remote) Your happy place is interacting and communicating with other people You're detailed oriented and checklist driven You possess a warm, happy and genuine personality You're a confidant written and spoken communicator You enjoy speaking with and assisting clients in phone conversations in English You're a self-starter and able to work remotely without constant supervision Fast learner. We are a natural health company and you will need to get up to speed on our products and business processes very fast Experience using an online app such as Gorgias and Shopify is a bonus An interest/previous in natural health industries is a bonus German is a plus Powered by JazzHR
