Customer Care Representative Entry page is loaded Customer Care Representative Entry Apply remote type Not Remote locations Pilar, Argentina time type Full time posted on Posted 10 Days Ago job requisition id JR4449 More about Hempel
At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.
With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer.Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustainable coating solutions and unleash your full potential!
Summary: The customer care rep will process and manage all types of purchase orders and enquiries professionally. They will work in accordance with and embrace best practice ERP processes, and documentation for after care support. They will need to be strong compliance focused in all financial transactions and work closely with Customer Compliance Lead to ensure proficient and timely response on customer claims are met. Most importantly, ensure to take a customer centric approach to accommodate different customer needs. This role will be in Pilar-Industrial Park, Hybrid 2 days in office.
Some of the things you can look forward to:To attend to customer inquiries for order/invoicing fulfilment in a proactive and professional manner while ensuring customer service excellence.To execute sales orders, invoicing and manage any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.To coordinate supplies with customers, customers' appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracyTo record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.To assist sales team to generate reports as required for specific customers according to supply agreement.To assist sales in any ad-hoc after sales administrative matters.Responsible for PFP D.O.C (Declaration of Compliance) application process.What do you need to be successful in this role?Relevant experience, Diploma or higherGood Computer skillsGood spoken and written EnglishGood interpersonal skillsCustomer Service minded!Time managementWhat we offer? Monthly salary plus bonus
Health Plan, primary family group covered
Hybrid 3 days work from home
Gym Benefit
Sounds like a match? Welcome to apply! Click the 'Apply for position' button in the top-right corner and submit your application letter with a CV in English via our recruitment system.
At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.
#LI-Hybrid Application due
2024-04-15 Seniority Level
Entry level Job Functions
Customer Service, Manufacturing, Other Industry
Chemicals
Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. About Us Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world.
The Hempel Group is the owner and parent company of Crown Paints, J. W. Ostendorf, Renaulac, Wattyl and the Neogard brand.
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