Customer Master Data Supervisor/ Atención Al Cliente

Supervises, coordinates, and assigns workload to achieve service level agreements Works with Sr. Lead to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvement Provides ongoing performance feedback to team members to coach for success Prepares and administers annual performance appraisals and IDP's Develops existing talent and succession plans for key roles Leads change initiatives Recommends procedural changes and actively seeks to improve the quality of master data Manages and/or participates in Lean Six Sigma projects and other enterprise or division lead initiatives Collaborates with field sales and business support teams to troubleshoot issues with account creation and maintenance or identify requirements in process Utilizes employee recognition techniques Involved in handling sensitive HR Issues Manages employee time off to ensure SLAs are met Interviews potential team members and is involved in hiring decisions