Customer Service Representative

Mercedes-Benz of San Francisco has been in the automotive industry for 60 + years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and value.
Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and answer questions, and provide assistance as needed.
Customer Service Representative Responsibilities:
Meet and greet customers in a professional manner in-person & on the phoneProcess payments, invoice and other miscellaneous office dutiesProvide basic information to callers who have general inquiriesHandle customer complaints with integrity and poiseProvide general administrative and clerical support including mailing, scanning, faxing and copyingMaintain office supplies for specific locationCustomer Service Representative Requirements:
Excellent communication and organizational skillsExperience using Microsoft Office suiteAbility to work effectively with customers, vendors and employees while handling multiple tasks simultaneouslyWilling to submit to a drug screen & background checkBenefits: Highly competitive pay based on skills/experienceGroup Health Plan (Medical, Dental, Vision)Voluntary InsuranceEmployer Assistance ProgramFlexible Spending Account PlanPaid HolidaysPaid Time Off401K Retirement PlanOur employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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