Skedda is a leading hybrid workplace experience platform dedicated to streamlining desk and room reservations and scheduling. We serve over 7,000 customers and nearly two million users, including IBM, Siemens, Mercedes-Benz, and Harvard University.
Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, and utilization reports and analytics. Skedda integrates with key workplace tools like Microsoft365 and Google Workspace, and has won awards from G2, Capterra, and SoftwareAdvice.
Role overview Centers around a PhD-level understanding of our productBeing curious about customers' unique space scheduling scenariosCollecting and reporting feedback to assist with product development decisionsCollaborating with the broader team on support strategy, product strategy, and customer relationship managementDay to day responsibilities Answering email/chat questions from prospective and existing customers about our productHelping customers find solutions to their unique scheduling scenariosProviding customers with product demos via video linkUpdating internal product collateral (knowledge base, etc)About you You're a strong verbal and written communicatorYou're a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process You can balance a pragmatic problem solving approach with a strong attention to detailYou welcome feedback to improve your skills and workYou take initiative and work with a healthy sense of urgencySkills & Experience Demonstrate outstanding written and verbal communication in EnglishHave a friendly, engaging and professional mannerBe generally interested in technology/SaaS productsHave some experience in customer/client interactionBe motivated to help customers get the most out of our productBe a highly-organized person with an attention to detailBenefits Competitive salary, benefits package, and paid time offFlexible scheduleCreative and collaborative work environmentDirect exposure to the leadership team across departmentsBe empowered to leave a significant mark on the product and the customersAbout us We're an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We're a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
We are a communityQuality is at our coreTake ownershipCreate momentum every dayTackle hard problemsBe curiousWe are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We're growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
#J-18808-Ljbffr
