Customer Support Agent

The company is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online.As a Customer Support Agent you will:? Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.? Resolve incoming customer queries and complaints to ensure customer satisfaction.? Process all tasks in a timely, accurate, and courteous manner.? Complete all related documentation and data entry to high standards and within the set time parameters.? Creatively explore options, possibilities, and choices for customers.? Sell solutions and deliver results to customers.? Ensure the provision of excellent customer service levels is maintained and exceeded.? Adhere to quality parameters, procedures, and policies established by the Company.? Strive to achieve personal targets to contribute to the Company's overall targets and standard levels.? Develop and maintain a good knowledge of the Company's products, services, and systems.? Comply with all company business processes, policies, and legislative requirements.? Handle all client and customer contacts following the Company's defined standards while keeping customer and company details completely confidential from external and third parties.? The role includes operational and back-office functions, and training is provided.Requirements:? 2 – 3+ years of customer service experience.? Attention to detail.? Time management skills.Bonus points if you:? Previous experience in the lottery industry.? Knowledge of additional languages (e.g., Spanish) will be considered an asset.