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Overview Overview
Inactive No Effective Date 01/29/2024
Date of Last Change 01/22/2024 02:20:46.526 PM Job Profile Name Director CC&B and Special Projects
Job Code JC12497 Include Job Code in Name No
Job Profile Summary The Director of CC&B and Special Projects is responsible for managing the systems required to ensure accurate billing, payment application, data collection, processing, modeling, analysis and reporting, supporting LUMA's objectives. Reporting to the Vice President of Customer Operations, the Director coordinates, prioritizes and executes the different tasks that must be completed by their team including Oracle Billing System configuration, performance, testing, interfacing system and overall customer data management & reporting. The Director will coach, mentor and support the team.
Lead a team of direct reports, contractors, consultants and interdisciplinary teams to achieve project and organization objectives.
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Coordinate prioritization of vendor and contract deliverables with ITOT, Regulatory, Finance, and associated departments to meet project timelines.
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Oversee execution of testing strategies and plans to ensure proper operation of system design and implementation across CC&B and interfaced systems; regularly audit user compliance and access.
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Apply project management tools and techniques to manage team project deliverables and budget requirements. Manage development of business requirements, support solution design for CC&B and interconnected systems and support business process changes to align with system functionality.
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Lead the development of system roadmap and long-term planning in coordination with enterprise teams and contractors or consultants.
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Provide leadership and subject matter expertise in regulatory proceedings, internal working groups and external engagements on behalf of LUMA
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Developing annual budgets and business plans to ensure adequate resources are available to meet key goals, objectives, regulatory requirements, timelines and performance targets.
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Support Billing Services and broader Customer Experience action plans and recommendations to continue to improve efficiency and accuracy through process and system innovation.
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Mentor, coach and support team members, developing continuous growth opportunities and succession plans.• Promote a culture of high performance, continuous improvement, and innovation that values learning and a commitment to quality.
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Perform other duties as assigned.• Perform major storm restoration work and associated drills as assigned.•
Job Description 01:21 PM 01/29/2024 Page 2 of 3
Follow all policies and procedures.•
Additional Job Description Education and experience:
Bachelor's degree from accredited university in business administration or related area.• 10+ years of experience in management, technical and/or specialized activities, preferably in the energy industry or related field.
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Significant experience in managing staff, budgets, timelines, and meeting performance targets.• Proven ability to manage the preparation, quality control and delivery of analysis, reports, communications, and presentations.
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Strong understanding of systematic, data driven program management systems.• Strong organization, time management and risk-management skills to make decisions and deliver results in a complex and dynamic environment.
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Demonstrated ability to work collaboratively with diverse teams and stakeholders, engaging their input and commitment to success.
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Ability to deliver clear and concise communication with team members, senior management, and C-Level executives.• Strong skills in the use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).• Project Management Professional, Six Sigma or similar qualifications is preferred.•
Licenses/Certifications:
Valid Driver's License•
Travel Requirements:
30% approximately•
Physical Demands:
Stationary Position -Constantly• Pushing/Pulling/Reaching - Seldom• Kneel - Seldom• Grab - Seldom• Bend - Seldom• Lift/ Carry over: 10-30 LBS Approximately• Vision - 20/20 Corrected Vision•
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Job Title Default Director CC&B and Special Projects Restrict to Country Management Level Director
Job Family Billing Services Job Category
Job Classifications Professional Package Panel 10 - Professional Package Panel 10 (Background Check Package Required) Work Shift Required No
Public Job Yes Referral Payment Plan
Characteristics Difficulty to Fill
Critical Job No
OverviewOverviewCharacteristics
