Emea-Lao Consumer & Research Insights Specialist

EMEA-LAO Consumer & Research Insights specialist page is loaded EMEA-LAO Consumer & Research Insights specialist Apply locations Argentina-Buenos Aires time type Full time posted on Posted 15 Days Ago job requisition id 867974 EMEA-LAO Consumer & Research Insights specialistJob DescriptionYour Job 
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you. 
At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark; you just need to log on!

Led by Purpose. Driven by You.
About You
You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. 
Main responsibilities: This EMEA-LAO Consumer & Research Insights specialist job role sits within our Kimberly Clark Professional (KCP) Team in our LAO head office in Bs As. Is part of the EMEA - LAO Strategy & Research Insights Team, which provides strategy and market insights across sales, category, and marketing, to different business functions (EMEA & LAO).
• This role is responsible for exploring consumer trends (B2B decision makers) for the hygiene and safety business for both regions (EMEA&LAO)
Processing, synthetizing, and sharing insights from secondary data sources of information, provide market data at regional level (EMEA & LAO), Analyze it and apply it to business planning, marketings, and customer experience Team.
• Also, this role is responsible for relieving customer information, primary data, report "Customer effort score", NPS, and drivers of satisfaction /insatisfaction, results by market, subsegment (end users, distributors), sub category (traditional /manufacturing), in order to:
o Drive insights at Cluster, regional / country level
o Apply and analyze the standardized market indicators at the minimum.
o Apply and analyze regional / country level customer indicators and drivers as relevant.
o Drive insights at customer experience, channel account executives (CAE), category level, field marketing for short mid-term product strategies
o Assess performance on end users.
o Assess performance in Distributors.
• This role helps in the process of acquisition of vendors and purchase process of different market research projects.
• In addition, this role helps to understand the characteristics of our customers, our new customers and our churn. This is:
o Characterized the different segments of customers (RFM)
o Characterized the drivers of acquisition among new customers.
o Characterized the drivers of abandon among lost customers.
• This role, helps in the execution of in-depth interviews, focus groups, surveys and other methodologies within end users and distributors from KCP EMEA & LAO:
o Constructs the qualitative guidelines, quantitative surveys
o Follow up the agenda of the different interlocutors (End users and distributors).
o Construct crosstabs table results from surveys.
o Construct weighted on quantitative data bases if necesary
• Finally, this role helps executing ad hoc projects form customers such as "in depth interviews LAO", "sustainability". Analyzing and looking for actionable insights using different any methodology available with our customers.
The Customer & Research Insights senior Specialist for EMEA and LAO will perform deep analysis, reports, and share data, insights and recommendations with the different stakeholders from EMEA & LAO.
Provide Insights
• Within the category teams and Field Marketing
• Communicate insights in a powerful, quantified, and user-friendly way whilst measuring adoption and actions taken.
• Deliver insights on the performance of our EMEA & LAO customer experience. Recommend a course of action based on secondary data and primary data identified by self, management, and other stakeholders.
• Provide weekly and monthly analysis and reports as appropriate.
• Ad hoc reporting as required.
Support the Cluster leadership team(s)
• Deliver insights on the performance of our Cluster business. Recommend then track a course of action based on market data
• Maintain strong relationships with Loyalty Sqaud for championship customers, the category Leadership teams, and customer experience sharing best practice and keeping the group up to date with customer insights
Enable and empower the use of data, insights & reporting
• Be a resource and advocate for data and insights within the organisation by inspiring, teaching and empowering others to use data. Increase commercial awareness and adoption in the business via training and improving capability.
• Actively promote the data led decision making mindset in the business. Provide training and assistance to relevant teams to champion a culture of data-driven decision making.
• Improve the capability of business stakeholders utilising visualisation tools to enable them to self-serve enhanced analysis and insights.
• Gain alignment on tools, reporting and metrics in EMEA & LAO and receive best practice. Measure adaption.
Experience and requirements: • Demonstrable experience in customer research and the use of different methodologies such as:
o  Familiarization with Financial analysis (CAGRs, Sell in, Sell out, Net sales, etc.).
o Experience reporting CES, NPS, etc.
o Surveys
o Proficiency with quantitative methodologies and visualization tools (Power BI, excel -macros and formulas-, python nice to have)
o Extensive experience in at least one data processing program SQL, Pythone/R, SPSS, etc.
• Significant business experience in Business Intelligence or equivalent function
• Demonstrate a high level of curiosity, consultation skills and integrity
• Stakeholder management and a track record of delivering insights into action
• Excellent commercial & analytical skills, driving to action
• Strong credibility, business acumen and professionalism
• Experience with advanced data visualization and tools
• Advanced skills to prepare communications, functional spreadsheets, and presentations
• Excellent technical ability and proficiency with online tools
• Knowledge of customer success tools and KPIs
• English speaker a MUST 
• Experience of at least 5 years in a market research company or mass consumption company in areas of analytics, insights, market research, etc.
• University graduate with majors such as Sociology, economics, business, business administration, marketing.
• Interest in Data Analytics, Machine Learning
Total Benefits
Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com. 
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. 
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the career's website. You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews. 

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 
Additional information about the compensation and benefits for this role are available upon request. You may contact ****** for assistance. You must include the six digit Job # with your request.
This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.
 
Primary LocationArgentina-Buenos AiresAdditional LocationsWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
About UsFueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.
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