Empleo: Application Support Technician Sr / San Nicolás

Application Support Technician Sr / San Nicolás
Ximple Human Resources
Lugar del puesto
San Nicolás, Buenos Aires
Publicado:
Publicado hace 4 días
Salario
No especificado
Tipo de puesto:
Full-time
Área:
Tecnologia / Sistemas
We are looking for aApplication Support TechnicianSrto join the team of our client.
The Application Support Technician provides guidance, assistance, coordination and follow-up on client questions, problems and defects of a wide variety of desktop applications maintained by the firm. This may include off the shelf software and/or business specific application software and hardware.
Essential Functions of the Job:
Under limited supervision, respond to customers' inquiries concerning support requests and problem resolution.
Resolve software problems and/or identify and escalate hardware problems reported to the team.
Identify sources and trends of technical problems to prevent future occurrences.
Serves as an escalation point for difficult problems and complex inquiries.
Follows up on specific inquiries or requests to ensure client satisfaction.
Analytical/Decision Making Responsibilities:
Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.
Skills Requirements:
Advanced troubleshooting skills of Lotus Notes, MS Office, Internet Explorer, Windows and Apple operating systems.
Networking - TCP/IP (Configuration of Client, Client Troubleshooting).
Strong interpersonal, client service, communication, and organizations and project management skills.
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.
Proficient in Service Now Incident, Problem, and Change Management.
Approximately 2-6 years of desktop management experience.
Extensive knowledge of IT operations.
English Level:Upper intermediate
Time Shift: Full time
Location: San NicolásEl contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin quesea responsable por ello.