Engagement Manager (Proficient in English) Project Management, Customer Services
As a global software company, we provide world-class customer service to an eclectic portfolio of customers with an equally varied set of needs. As an Engagement Manager, you'll be responsible for leading, organizing and carrying out complex projects. From the planning stages to rollout, you'll participate in defining the perfect methodology for each and ensuring they are successfully delivered in time and scope - all while keeping regular and high-quality communication with our clients.
Your challenges and objectives:Manage projects and properly prioritize them.Gain thorough knowledge of our product and organization to pursue alignment and added value.Deliver complex projects in a timely manner and covering the proper scope, providing a premium service.Continuously evolve on project management capabilities, increasing the complexity of projects undertaken.Develop relationships with key stakeholders both within the company and with our customers.Coordinate with our customers to define projects methodologies and plans, and agree on communication guidelines.Create project plans in agreement with our clients and identify critical paths.Report project status periodically.Identify, communicate and mitigate potential risks and delays.Continuously verify that the projects are within scope.Coordinate tasks and manage internal resources.About you:University degree.Outstanding communication and organization skills.Experienced in project management in a software development environment, including waterfall and agile methodologies.Ability to work collaboratively in a team environment and effectively with people at all levels in an organizationSoftware implementation experience is valued.Project management certifications are a plus.About us: Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.
We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.
At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual's professional trajectory.
What we offer:A fast-paced, energetic, and engaging environment.Flexible hours.Work remotely or come by the office as much as you want.Four salary reviews per year.Option to earn part of your salary in US dollars.Three weeks vacations from the first year.Four weeks paternity leave.OSDE 310 health coverage (family plan).Four days a year to attend events related to professional development.End of year week off (December 26 to 31).Birthdays off. An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization. Didn't find what you're looking for? We'll share relevant opportunities with you.
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