About us
Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.
At Flexiti, we work hard, we love what we do, and we have some fun along the way! If you are looking for an energizing and innovative work environment with great people and big ideas, we'd love to have you join us!
To learn more about Flexiti, please visit
Enterprise Support Engineer
Flexiti is looking for an Enterprise Support Engineer to join its IT team. Supporting the Senior Manager of Enterprise Support, the Enterprise Support Engineer will help to support and relieve the pressure on the development teams. You are an expert troubleshooter with the ability to remove roadblocks and ensure smooth day-to-day operations.
What you will be doing
Directly help our customers and vendors by researching & troubleshooting software or hardware related issues
Assist in managing vendor relationships, problem resolution, and maintenance of applications with vendor contacts.
Work directly with development engineers and business stakeholders to recommend and resolve issues
Provides accurate & timely updates on issues relating to incident management and support.
Properly escalate unresolved issues to appropriate internal teams
Ensure issues and troubleshooting steps are properly logged
Document technical knowledge in the form of notes and manuals
Prioritize and manage several open issues at one time
Work to improve system resilience, including both failover and disaster recovery capabilities.
Implement automated support processes.
Implement and monitor mitigating controls such as alerts Why you would love to work here
You have the opportunity to be a part of an award-winning, fast-growing company
Our innovative culture promotes on-going learning opportunities with training and mentorship
A work from anywhere mentality
A new and vibrant office environment and remote working capability
Competitive compensation package commensurate to experience plus benefits
What you should have
3 years' experience in a support (or related) role
Advanced SQL skills (.Net and Java skills are also valued)
Experience supporting telephony applications is highly valued (ex: Noble, Five9).
Excellent problem-solving skills
Bachelor's degree in information technology, Computer Science, or relevant field
Strong written and verbal communication skills
Belief in the importance of teamwork, cooperation, and communication
Advanced English level
Nice to have:
Relational databases (ex. Microsoft SQL Server)
NoSQL databases (ex. MongoDB)
Telemetry & Logging Tools (ex. DataDog)
Incident and Change Management tools (ex. Jira/Service Now)
Flexiti embraces diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender expression, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we'll work with you to ensure you have a positive experience.
